In case of unavailability of the ordered Product, La Chaise Française will honor the order for the other Products, the Customer will be invoiced only for the Products actually shipped. The French chair will make refunds within fourteen (14) days. La Chaise Française undertakes to inform the Customer of the progress of the processing of his order. An email including a parcel tracking address will be sent to them once their order has been shipped. La Chaise Française cannot be held responsible for consequences due to a delay in delivery that is not its fault. In the event of a delivery delay of more than seven (7) working days, if the Product has not been shipped, the Customer may request the cancellation of the order by email to the address firstname.lastname@example.org and request the refund of his order.
ARTICLE 8: RIGHT OF WITHDRAWAL - RETURNS AND EXCHANGES The Customer has a period of seven (7) days from the date of receipt of the order to ask La Chaise Française for the return or exchange of the Product (s). To find out the terms of return and exchange, the Customer must contact La Chaise Française by phone at +33 6 4 7 58 27 12 (non-surcharged call) or by email at support @ lachaisefrancaise.fr so that La Chaise Française can communicate the terms and conditions. The item should be returned in its original condition, new, unused, unfolded. Items returned incomplete, damaged, damaged, worn or soiled will not be accepted. In the event of a return, the customer will be reimbursed within a maximum period of fourteen (14) days from receipt by La Chaise Française. The refund will be made by the same means of payment as the initial order (credit of the amount to be refunded to the Customer's bank or Paypal account or check). Return costs are free in metropolitan France. In other cases, shipping costs are the responsibility of the Customer. In the case of an exchange, La Chaise Française will proceed with the exchange upon receipt of the order. If the exchange is not possible, La Chaise Française will inform the Customer and a refund will then be made by the same means of payment as the initial order (credit of the amount to be refunded to the Customer's bank or Paypal account or check) within a maximum period of fourteen (14) days. During an exchange, the return costs are the responsibility of the customer. The shipping costs for the new product are free in mainland France. In other cases, shipping costs are the responsibility of the Customer. It should be noted that only one exchange is authorized per Product. The return or exchange is at the risk of the Customer. It is the Customer's responsibility to keep any proof of return. If the item is not returned by the Customer within ten (10) days of making his request, the return or exchange is considered canceled and the Customer must keep the product.